Automate workflows, enhance customer experiences, and master AI tools to lead operational excellence.
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📄 Download the brochure (PDF)The Specialist Diploma in Administrative Management and Customer Service trains professionals to run administrative processes and customer relationships efficiently, drawing on the tools that artificial intelligence now makes available.
The programme covers administrative organisation and management, customer service and experience, process automation, office and management software, and the use of AI to streamline tasks and improve service.
Aimed at administrative and customer service professionals, and at graduates who want to bring artificial intelligence into their work.
CMI's practical method, with real cases, teaching staff still working in the field, and small groups.
A copy of the passport or identity document. Curriculum vitae. At least B2 level in Spanish or English.
CMI offers tailored financing, scholarships and discounts, shaped around students' needs.
Specialist Diploma (CMI + UCAV): Specialist in Administrative Management and Customer Service. CMI + UCAV · University-recognized certification. These programmes are continuously updated by practising professionals, apply industry best practice and are recognised by employers, including internationally.
Study visa available · 8-9 month programme · 30 ECTS credits · On-campus (Madrid) · In Spanish or English (B2) · Start: every month of the year · €3,500 total price · CMI + UCAV · University-recognized certification.
Start: every month of the year.
Aimed at administrative and customer service professionals, and at graduates who want to bring artificial intelligence into their work.
The programme covers administrative organisation and management, customer service and experience, process automation, office and management software, and the use of AI to streamline tasks and improve service.
A copy of the passport or identity document. Curriculum vitae. At least B2 level in Spanish or English.
CMI + UCAV Specialist Diploma: €3,500 (total programme price). Breakdown: enrolment and reservation: €800; tuition: €2,500; certificate issue fee: €200.
Professionals working in their industries; 75% of the faculty hold or are completing a PhD.
Secure payment by card (Redsys) or bank transfer. An admissions adviser will contact you once you have reserved.