☏ +34 681 361 227 ✉ cmi@cmi.es
Menu

Specialist in Administrative Management and Customer Service

The Specialist Diploma in Administrative Management and Customer Service is an advanced programme designed to train the people who keep an organisation running. In a hyper-connected and demanding business environment, efficient administration and outstanding customer service are what underpin competitiveness, customer loyalty and institutional success. The programme brings together established administrative practice and the tools of digital transformation: process automation and the management software most in demand today. In keeping with the values of CMI Higher Education, it aims not only at maximum productivity but at embedding a culture of ethical management, assertive communication, accountability and sustainability in every interaction within the organisation.
icono

Modalidades

Presencial a Tiempo Completo

icono

Idiomas

Español

icono

Plazo

El plazo de admisiones está abierto durante todo el año.

Download Brochure
Apply for Admission
Contact CMI

Program details

Who is it for?

The programme is aimed at administrative and secretarial professionals, front-of-house and customer-facing staff, account managers, and anyone who wants to master the core skills of administrative support and customer experience in digital, global environments.

The central aim of this qualification is to prepare participants to take on key roles in the operational and management support of any organisation, mastering the technical skills needed to streamline administrative processes and deliver an excellent, loyalty-building customer experience.

Specific objectives:

  • Master modern document management: organise, file and control institutional documentation using digital tools and cloud storage systems, keeping information both efficient and secure.
  • Raise productivity through digital tools: build advanced skills in business management software and digital productivity suites in order to automate repetitive tasks and speed up internal workflows.
  • Deliver excellence in customer experience (CX): apply practical methods for designing and running customer relationship strategies that are effective, empathetic and personalised across both traditional and digital channels (omnichannel).
  • Develop critical communication skills: refine spoken and written expression in order to produce faultless institutional correspondence and hold assertive, professional exchanges with every stakeholder group.
  • Resolve conflict with an ethical approach: acquire applied psychological and negotiation tools for handling complaints, incidents and difficult situations successfully, turning problems into opportunities to build loyalty.
  • Embed a culture of social responsibility and sustainability: bring the ethical values of CMI Higher Education into everyday practice, so that administrative processes and customer dealings alike reflect transparency, fairness and a firm commitment to sustainability.

CMI Higher Education draws on an exceptional teaching faculty, made up entirely of senior practitioners working in business management, consultancy and customer service. That keeps the programme in direct and continuous contact with the realities of the market, so course content stays current and firmly oriented towards practice.

As a mark of our commitment to academic rigour and research, 75% of our teaching staff hold a doctorate or are doctoral candidates. Studying at CMI means learning from sector leaders who combine methodological rigour with daily experience of running organisations and working in advanced technological environments.

View Faculty and Research
  • Why study this programme at CMI
    • Digital administrative management: you will master collaborative tools, cloud environments and specialist software in order to digitalise and automate a company’s internal processes.
    • Excellence in customer experience (CX): you will develop advanced skills in communication, conflict resolution and customer relationship management, with an empathetic, ethical and personalised approach.
    • Practical, applied method: the programme is built around real case studies, organisational simulations and practical projects you can apply directly in your working life.
    • A culture of sustainability and ethics: this is where CMI stands apart, training professionals who approach administration and customer service through the lens of social responsibility and transparency.

Places

Limited to a maximum of 30 students per class, to guarantee close personal attention and mentoring.

Credits

30 ECTS credits

  • Places are allocated once the requirements of the admissions process have been met.
  • Applications are accepted throughout the year, although enrolment on any course depends on places being available.
  • Candidates are selected by the Admissions Committee, made up of the CMI management team.
  • CMI will notify the candidate of the outcome of the admissions process in writing, by email.
  • For tailored advice and further information, please contact us through the contact form on the website, by email at admisiones@cmi.es, or by telephone on +34 91 172 43 58 / +34 681 36 12 27.
  • Copy of passport or identity document.
  • Curriculum vitae
  • At least B2 level Spanish
  • Send documentation to admisiones@cmi.es

Calls

February and October

Prices

Current fees for the 26-27 academic year

Current enrolment fees and amounts correspond to the launch period of the new academic year.

Request the up-to-date fee information for the Specialist Diploma in Administrative Management and Customer Service using the form.

CMI offers financing options tailored to the needs of students who require them, along with discounts for groups, companies and organisations.

Please get in touch for further information on financing and discounts.

To support participants in finding work and developing their careers, CMI has created a Responsible Careers Service, through which organisations from both business and the third sector, with a clear commitment to corporate social responsibility and sustainability, offer positions to professionals with cutting-edge training.

Do you need more information about our degrees?

Student testimonials

Miriam Sánchez

Student

I love the Responsible MBA; I am thoroughly enjoying the experience and the knowledge of the topics the professors share in their classes. These are courses that should not be missed by those who run a business or plan to start one. I am convinced that unless we make our actions sustainable, there can be no future—at least not a healthy one for everyone.