Automate workflows, enhance customer experiences, and master AI tools to lead operational excellence.
Reserve my place👉 Request informationConscious Upscale
Your Conscious Upscale in business administration
On completion, you will be ready to work in administration, back office, executive assistance or customer service in any sector.
Apply for admission 24/7 with an immediate response in our Enrolment Portal. If you would like any further information, leave us your details and we will get in touch with you. Once you send it, you can download the programme brochure.
An admissions adviser will be in touch with you very soon.
📄 Download the brochure (PDF)The Specialist Diploma in Administrative Management and Customer Service trains professionals to run administrative processes and customer relationships efficiently, drawing on the tools that artificial intelligence now makes available.
The programme covers administrative organisation and management, customer service and experience, process automation, office and management software, and the use of AI to streamline tasks and improve service.
Aimed at administrative and customer service professionals, and at graduates who want to bring artificial intelligence into their work.
A copy of the passport or identity document. Curriculum vitae. At least B2 level in Spanish or English.
You pay for your programme and get everything:
CMI offers tailored financing, scholarships and discounts, shaped around students' needs.
CMI's practical method, with real cases, teaching staff still working in the field, and small groups.
The programme covers administrative organisation and management, customer service and experience, process automation, office and management software, and the use of AI to streamline tasks and improve service.
Cross-cutting module included: Artificial Intelligence applied to business.
Professionals working in their industries; 75% of the faculty hold or are completing a PhD.
Start: Every month of the year
Start: every month of the year.
Early enrolment with an additional 10% until 25 June (October intake) or 25 November (February intake). Immediate 24/7 admission in the Enrolment Portal, validated by the Committee; the place reservation is deducted from the price.
“CMI Higher Education has an excellent academic atmosphere — I recommend it wholeheartedly. The teaching staff are highly professional and genuinely warm people. From day one they make you feel like family. Thank you, CMI!”
“CMI opened its doors very warmly to me and to my fellow students on the master's, with classes and teachers of great professionalism who push us to challenge ourselves constantly.”
“The whole process has been wonderful, from the support with enrolment through to the classes themselves. The teachers are the best — their classes are very well taught and easy to follow.”
Specialist Diploma (CMI + UCAV): Specialist in Administrative Management and Customer Service. CMI + UCAV · University-recognized certification. These programmes are continuously updated by practising professionals, apply industry best practice and are recognised by employers, including internationally.
Student visa available · 8-9 months · 30 ECTS credits · On-site (Madrid) · In Spanish or English (B2) · Start: every month of the year · €3,500 · total price · CMI + UCAV · University-recognised certification.
Classes take place over 8-9 months. The full programme lasts 12 months because the fourth term is reserved for resit exams for students who have not passed a subject, the extended deadline for submitting the Specialist Final Project, and optional extracurricular internships in companies. This is why the official letter of admission certifies 12 months.
Start: every month of the year.
A copy of the passport or identity document. Curriculum vitae. At least B2 level in Spanish or English.
With the RESTART 25% scholarship on tuition, the final price is €2,875: place reservation €800 + 8 instalments of €259 (an additional 10% off for single payment). CMI + UCAV Specialist Diploma: €3,500 (total programme price). Breakdown: registration and place reservation: €800; tuition: €2,500; degree certificate fee: €200.
Professionals working in their industries; 75% of the faculty hold or are completing a PhD.
Secure payment by card (Redsys) or bank transfer. An admissions adviser will contact you once you have reserved.